https://www.civilservicecollege.org.uk/
From "Red Tape Reduction Consultation"
Go to the project
Send several key public officers to the UK Civil Service College for professional Customer Service, efficiency & process Training. Adopt the Golden Rule - do unto others as thy would have them do unto you, throughout the CS as a mantra for dealing with with the public. Set minimum standards for Govt employees to process tasks & respond to the public. It's funny that the Govt boasts about how quickly it can process WP's for IB, but takes weeks & weeks for everyday Bermudians to get simple things processed by the Govt, like a new Bermuda Passport. It shows that wealthy foreign corporations can get 1st class Govt Service so the question has to be asked, Why aren't ALL Govt services equally efficient? Also, there needs to be real accountability for PS's, Dept Heads via independent annual public surveys of each Dept/Ministry Customer Service levels. Pull out the SAGE Commission Report. It's far from being a perfect report, but it does have some good solutions.
